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Questions? Our FAQ

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Booking

How can I book with you?

Please use our booking calendar. Here you can see all available dates and select your preferred time. We only accept phone or email bookings in rare exceptions, because we want to make sure nothing goes wrong with your booking and that you have reserved your desired date.

Please use our booking calendar to see the price for your preferred date. It depends on the game booked and the day of play.

We are usually already fully booked or may not have any game masters on-site. Please contact us by email or phone for last-minute bookings.

It is no problem to add more players or cancel. However, the maximum number of players for the room must not be exceeded.

All players must be paid for before the game.

Please send us an email and we will see what we can do.

Yes, you will receive an invoice. It is attached to the booking confirmation and contains the billing address you provided.

For organizational reasons, we only offer on-site payment in emergencies.

According to § 312g para. 2 no. 9 BGB, cancellation is excluded as this is a leisure activity that requires a specific date for delivery. Up to 24 hours before the game, we offer you a free rebooking.

No, it is not necessary to bring the booking confirmation.

No. You do not need to print and bring the tickets under any circumstances.

The Game

Are there special requirements in the games?

Lost Treasure: All players must fit through a 36cm wide entrance. At least one player should be without physical limitations. The game is not suitable for people with genuine claustrophobia.

Brandon Darkmoor: The game is not suitable for very anxious people and definitely not for people with severe elevator phobia. We would advise against it if you have serious knee or back problems.

More information can be found on the pages for Lost Treasure and Brandon Darkmoor.

Our recommendation based on experience:

Go West: From 0 years with adults. From 10 years without adults.

Beast Of Berlin: From 14 years with adults. From 16 years without adults. There are corpses and bloody body parts in the room that may be too realistic for younger children.

Lost Treasure: From 10 years with adults. From 16 years without adults. It is very dark in places.

Brandon Darkmoor: This experience may be too scary for people under 16 years. It is not a horror game, but it has scary moments.

Generally: You know your child best and decide what they are allowed to play.

Our games can be played in German and English and all our game masters speak at least both languages.

If you arrive late, the game will usually not take place, as a late start delays the entire schedule for the rest of the day. Depending on the daily schedule, the team leader may decide to let you play with correspondingly reduced playing time.

In case of delay on your part, the game price will not be refunded

Theoretically, Brandon Darkmoor can be played with two people. However, we strongly advise against it, as it destroys the fun of the game, which thrives on group dynamics.

Brandon Darkmoor and Beast Of Berlin are scary in places. However, there are no jump scares.

If you have knee problems, only BEAST OF BERLIN is suitable because in all other games you have to crawl.

No, you only play with the team you booked with. We currently do not offer so-called “public bookings.” If you are still looking for teammates, we can recommend taking a look at Meetup or the Escape Room group for Berlin

Intoxicated players are not allowed for safety reasons (your safety and that of our set).

The team leader on-site decides whether you are still able to play with alcohol in your system and has the right to cancel or refuse the game without refund.

Of course. But not our games.

We have had severely overweight and elderly players before, but it depends very much on your condition and willingness whether you can fully enjoy the game.

Further information and restrictions for the respective games can be found in the game descriptions under Experiences.

Vouchers

Can I buy vouchers?

Yes, we offer PDF vouchers, with the option to additionally receive a glossy version by post. Here you will find all the information.

Our vouchers are valid for 3 years from the end of the year of purchase.

When booking, you enter the voucher code and the additional charge will be automatically displayed, which you then have to pay when booking.

Yes, that is no problem. Just come to Ruschestrasse 64-66 in Lichtenberg Wed–Thu between 3:30 PM and 10:00 PM, Fri–Sat between 2:00 PM and 10:00 PM, or Sun between 12:30 PM and 8:30 PM.

No, it is not necessary.

General

How does the game work?

Our games are unique immersive experiences. Be with us exactly 5 minutes before your booked time and embark on an adventure.

Basically, anyone can play. Our games have individual restrictions, please refer to the game description for these.

Players under 12 years are only permitted in Go West and with restrictions in Lost Treasure and must be accompanied by an adult.

Please wear normal, comfortable clothing that can get dirty and flat shoes.

In classic escape games, there is a briefing beforehand and you play the room by solving riddles and puzzles. The puzzles do not always have to be related to the story or design of the room.

In an immersive adventure, the game begins before the game. You will find classic puzzles here only to a very limited extent. It is about immersing yourself in the game and playing a role, for example a ghost hunter or archaeologist. The experience is at the forefront of an immersive adventure. You are part of a 1-hour blockbuster film.

No, our games are not accessible and not suitable for wheelchair users. Since our game rooms are in the basement, every player should be able to rescue themselves via the stairs in an emergency.

Basically, everyone plays at their own risk. Our games are sometimes physically demanding and you occasionally have to crawl on all fours. If this can be managed, nothing stands in the way of the game. If in doubt, please ask your doctor whether you can participate in an escape game.

Yes, there is parking behind the building and in the surrounding area.

We recommend Google Maps for stress-free planning. Our customers arrive by public transport either by bus (approx. 5 minutes walk – Josef-Orlopp-Str./Vulkanstr.), tram M13 (approx. 10 minutes walk – Loeperplatz), or subway line U5 (approx. 15 minutes away – Magdalenenstr.).

We have sufficient lockers where you can store your valuables. However, we advise you to arrive with as little luggage as possible.

We cannot accept liability for your belongings.

We are normally open Wednesday and Thursday from 3:30 PM–10:00 PM, Friday from 2:30 PM–10:00 PM, Sat. 9:30 AM–10:00 PM, and Sunday from 12:30 PM–8:30 PM.

If the first or last games are not booked, we are usually not in the shop. Therefore, it is important that you make your booking online or call us for last-minute bookings.

Opening hours may vary during holiday periods.

No. Animals are prohibited in the game rooms. Unless they are stuffed and belong to us.

Phones are not allowed in the game under any circumstances. There is no phone reception in the game rooms anyway. However, we are happy to look after your phone and will get you out of the game in an emergency.

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